Privacy Policy

1. Introduction

Cobra Locksmith Services Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect and use your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as the data controller of the personal data we process.

2. Our Policy Statement

We are committed to protecting the privacy, confidentiality and security of the personal data we handle. We only collect and use personal data where it is necessary for us to provide our locksmith and UPVC repair services, run our business, meet our legal obligations, or where you have given your consent. We will always:

• Process your personal data lawfully, fairly and transparently
• Collect only the data we need for specific, explicit and legitimate purposes
• Keep your data accurate and up to date where reasonably possible
• Keep your data for no longer than is necessary
• Take appropriate steps to keep your data secure and confidential
• Respect your rights under UK data protection law and respond to requests to exercise those rights

3. What Personal Data We Collect

Identity and Contact Data

• Name
• Phone number
• Email address

Service and Property Data

• Service address and, where different, billing address
• Property type (e.g. residential, commercial, rental)
• Details of the work requested or carried out
• Photos you send us of locks, doors or windows (where applicable)

Financial and Transaction Data

• Payment method (cash, card, bank transfer)
• Amounts charged and paid
• Invoice and receipt details

We do not store full payment card numbers.

Communication Data

• Enquiries and messages sent by phone, text, WhatsApp, email, website forms or social media
• Notes relating to quotes, bookings and jobs
• Feedback or complaints you provide

Technical and Usage Data (Website)

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and basic usage information

4. How We Collect Your Data

We collect data directly from you when you call, text or WhatsApp us; fill in a form on our website; email us; message us on social media; or provide details at the point of service. We also collect data automatically via cookies and analytics tools on our website.

5. How We Use Your Data

• To provide and arrange the locksmith or repair services you requested
• To contact you about your booking, quote or job
• To issue invoices and receive payment
• To handle complaints or disputes
• To comply with legal obligations (e.g. identity verification for certain jobs)
• To improve our website and services

6. Legal Basis for Processing

• Contract — to perform the services you have requested
• Legal obligation — where required by law
• Legitimate interests — for business administration, fraud prevention and service improvement
• Consent — for marketing communications (where applicable)

7. How Long We Keep Your Data

We keep personal data only for as long as is necessary for the purposes described in this policy, or as required by law. Customer job records are typically retained for 6 years for accounting and legal purposes. Website analytics data is retained for up to 24 months.

8. Sharing Your Data

We do not sell your personal data. We may share it only with:

• Our accountant or bookkeeper (for invoicing and tax purposes)
• Payment processors (when card payments are taken)
• Law enforcement or regulatory authorities (where legally required)

All third parties are required to handle your data in accordance with UK GDPR.

9. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of your personal data
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (“right to be forgotten”)
• Restriction — ask us to limit how we use your data
• Portability — ask for your data in a portable format
• Object — object to our use of your data for legitimate interests or marketing

To exercise any of these rights, contact us at info@cobralocksmiths.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

10. Cookies

Our website uses cookies to analyse traffic and improve user experience. You can control cookies through your browser settings. A separate Cookie Policy is available on request.

11. Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of the page will reflect any changes. Significant changes will be communicated where possible.

12. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact: